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LOGISTICS

Hardware & Logistics

OneSupport Hardware Management and Depot Services deliver end-to-end hardware support—including imaging, configuration, repairs, replacements, and shipping. We streamline IT logistics, accelerate deployment, and ensure your workforce stays equipped and productive.

 

 

Hardware Lifecycle DEPOT HUB 01 Intake & Audit RECEIVE 02 IMAGE OS Deploy 03 CONFIG Setup & Cert 04 SHIP Tracked Delivery 05 RETURN Wipe & Retire

10,000+

Devices Managed Annually

99.4%

On-Time Deployment Rate

24hr

Imaging SLA Turnaround

48

State Coverage

LOGISTICS

Smart Logistics.
Reliable Support.

At OneSupport, we simplify the complex. Our Depot Services for Managed IT provide centralized, end-to-end hardware lifecycle support designed to power a modern, distributed workforce. From initial device imaging to secure disposal, we handle every step with speed, precision, and security—so your teams can stay focused on business priorities, not technical disruptions.

Service
Device Imaging & Configuration
Devices are preloaded with operating systems, applications, and security settings—customized to your organization’s needs. Assets are tagged, enrolled in your MDM or EMM, and ready for plug-and-play use.
Break/Fix & Advanced Exchange
Hardware repairs are fast and dependable. We offer hot swaps—shipping a replacement device immediately to reduce downtime, while the faulty device is returned for repair or recycling.
Asset Recovery & End-of-Life
Ensure compliance and sustainability with certified data destruction, secure disposal, and green recycling. We align with NIST, HIPAA, and environmental standards to protect your business and the planet.
Refresh & Re-Deployment
Optimize lifecycle value by reconditioning and reassigning hardware across departments or users. We support seamless transitions, from team growth to seasonal turnover.
Global Logistics & Fulfillment
From enterprise HQs to remote employees across the globe, we ship kits, peripherals, and fully imaged systems with full tracking, carrier coordination, and delivery confirmation.
Lifecycle Reporting & Compliance
Gain visibility with detailed reporting—track assets, SLA performance, device history, and compliance status in one place. Our insights support planning, auditing, and IT governance.

THE PROCESS

From Intake to Deployment.

A repeatable, auditable process that eliminates guesswork and keeps every device moving on schedule.

📥
Step 01
Receive
Intake, inventory audit,
condition assessment
Same-Day Intake
💿
Step 02
Image
OS deploy, app install,
policy config
24-HR SLA
⚙️
Step 03
Configure
User setup, security cert,
MDM enrollment
48-HR Turnover
📦
Step 04
Ship
Packaging, labeling,
tracked delivery
NBD Delivery
🔄
Step 05
Return
Recovery, wipe,
reimage or retire
72-HR Refresh
Built for Every Scenario — OneSupport Depot
Use Cases

Built for Every Scenario

New Hire Onboarding

Day-one ready.
Every time.

Pre-configured, labeled, and shipped directly to the employee — so IT never touches the device and new hires are productive from minute one.

  • Device imaged to employee profile before dispatch
  • Direct-to-employee shipping with white-glove packaging
  • MDM enrollment and policy enforcement pre-applied
  • Return label included for offboarding device recovery
Talk to an Expert →
🧑‍💻
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Enterprise Refresh

Fleet refresh.
Without the chaos.

Coordinate thousands of device swaps across distributed teams — old hardware out, new hardware in, zero interruption to your workforce.

  • Staggered rollout scheduling by team or location
  • Certified data destruction on all returned hardware
  • Asset tracking dashboard with real-time status
  • ITAD reporting and disposition documentation
Talk to an Expert →
🖥️
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Break-Fix & Repair

Back online.
Next business day.

Advanced exchange keeps your people working while we handle the repair. No waiting weeks for a warranty claim.

  • NBD advanced exchange from depot stock
  • Certified repair or OEM replacement
  • Pre-configured replacement shipped same-day
  • Full ticket history and SLA compliance reporting
Talk to an Expert →
🔧
[ Image Placeholder — Break-Fix Scenario ]

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