Compliant. Reliable. Always on.
Healthcare
Modernize care delivery with a unified CX platform that connects every patient interaction, voice, chat, SMS, and digital, across omnichannel engagement, intelligent routing, and AI-powered automation.
Connect omnichannel patient interactions across teams and systems, reducing fragmentation and enabling consistent, compliant patient experiences at scale.
OmnichannelSeamlessly connect CRM systems and healthcare technologies, EHRs, patient portals, and data sources, so patient context flows across every platform.
EHR IntegrationUse real-time context and automation to connect patients to the right care resource, reducing transfers and easing staff workload.
Smart RoutingReal-time analytics reveal experience trends, performance gaps, and operational bottlenecks so leaders can improve outcomes continuously.
Real-Time DataOne platform. Every patient touchpoint.
Built for healthcare environments that can't afford fragmentation, downtime, or gaps in care communication.
Compliance-ready contact center designed for healthcare with intelligent routing, AI automation, real-time analytics, and EHR integration.
Unify patient interactions across voice, chat, email, SMS, and digital channels with a real-time view of the entire patient journey.
Route patients to the right support team instantly, improving first-contact resolution and reducing transfer frustration.
From service desk to endpoint support, compliance-ready managed IT services keep systems secure, monitored, and running strong.
Insight into patient behavior, call trends, and CX performance helps leaders improve service quality without manual reporting.
Virtual agents, IVR self-service, and automated triage resolve routine needs fast while keeping humans at the center of critical moments.
Healthcare organizations need a partner who understands the stakes.
Our unified CX platform, powered by OneConnect, integrates seamlessly with Salesforce, ServiceNow, and key healthcare technologies, including EHR systems and patient portals. Every conversation supports enterprise-wide data visibility and secure digital transformation.
Learn More About OneConnectHIPAA-aligned infrastructure supporting regulated patient care workflows
Native integrations with EHRs, patient portals, and healthcare CRMs
24/7 managed support with dedicated healthcare specialists, not generalist agents
Proven scalability across hospital systems, health plans, and telehealth providers
Rapid deployment with white-glove onboarding and a dedicated implementation team
What healthcare leaders ask us
Answers to the questions we hear most from hospital systems, health plans, and healthcare technology firms evaluating our platform.
How does OneSupport handle HIPAA compliance in a contact center environment?
Our platform is built on HIPAA-aligned infrastructure from the ground up, including call recording controls, PHI access logging, agent authentication for sensitive record access, and scope-reduction architecture that limits PHI exposure across our systems.
Can your platform integrate with our EHR and patient portal?
Yes. We maintain pre-built connectors for major EHR platforms, including Epic MyChart, and our professional services team handles custom integration work. Patient records, appointment history, and portal status surface directly in the agent desktop.
What happens when we need to scale during peak periods — flu season, open enrollment, a public health event?
Our cloud-native contact center scales elastically. We handle capacity planning proactively with your operations team, and our managed staffing model means you can flex up or down without the lead time of traditional hiring cycles.
How do you support care coordination and escalation workflows specifically?
We configure intelligent routing rules that detect urgent clinical intents in IVR and digital channels, prioritize those interactions, and route to trained care coordination specialists with your clinical systems in view. Escalation paths, callback queuing, and case logging are built into the workflow.
Ready to elevate patient engagement?
Healthcare organizations rely on OneSupport for dependable, secure, patient-first engagement, backed by decades of CX and IT delivery experience.
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