Hardware
Lifecycle
Management
OneSupport delivers end-to-end hardware depot services: device imaging, configuration, break-fix support, and secure decommission. We streamline IT logistics, accelerate deployment, and keep your workforce equipped and productive.
Technologies
Certified Solutions Partner
Authorized hardware procurement & deployment
Receive
Intake, inventory audit, condition assessment
Same-Day IntakeImage
OS deploy, app install, policy config
24-HR SLAConfigure
User setup, security cert, MDM enrollment
48-HR TurnoverShip
Packaging, labeling, tracked delivery
NBD DeliveryReturn
Recovery, wipe, reimage or retire
72-HR RefreshSmart logistics.
Reliable support.
Every device.
Our centralized depot provides end-to-end hardware lifecycle support designed to power a modern, distributed workforce. From initial imaging to secure disposal, we handle every step with speed, precision, and security so your teams can focus on business priorities, not technical disruptions.
The operations behind your devices
Device Imaging & Configuration
Devices arrive preloaded with your OS, applications, and security settings. Every asset is tagged, enrolled in MDM or EMM, and ready for plug-and-play use with no IT intervention required at the desk.
Break/Fix & Advanced Exchange
Hardware failures are met with immediate hot swaps. A replacement ships the same day while the faulty device returns for repair or responsible recycling. Downtime measured in hours, not days.
Refresh & Re-Deployment
Maximize lifecycle value by reconditioning and reassigning hardware across departments or users. We support seamless transitions from team growth to seasonal turnover, with full asset tracking throughout.
Global Logistics & Fulfillment
From enterprise HQs to remote workers worldwide, we ship fully imaged systems, kits, and peripherals with carrier coordination, full tracking, and delivery confirmation at every step.
Asset Recovery & End-of-Life
Certified data destruction, secure disposal, and green recycling aligned with NIST, HIPAA, and environmental standards. Complete chain-of-custody documentation for every device decommissioned.
Lifecycle Reporting & Compliance
Detailed dashboards track asset status, SLA performance, device history, and compliance posture in one place. Built for planning cycles, audit preparation, and IT governance accountability.
Full lifecycle,
fully managed
OneSupport operates as an extension of your IT team, handling device logistics so your people focus on what matters. Four core disciplines, one accountable partner.
Imaging & Device Configuration
Centralized depot imaging with OS, app stack, security policy, and MDM enrollment. Devices arrive plug-and-play to any user in any location, on time and on spec.
Break/Fix & Advanced Exchange
Same-day hot swap fulfillment keeps workers productive when hardware fails. Faulty devices are recovered, diagnosed, repaired, or recycled with full documentation at every step.
Global Fulfillment & Distribution
Kitting, packaging, and tracked delivery for distributed workforces at any scale, from a single remote hire to a global refresh of 10,000 endpoints across multiple time zones.
Secure ITAD & Asset Recovery
NIST 800-88 and HIPAA-compliant data destruction with certified documentation. Sustainable recycling and responsible disposal that protects your organization and the environment.
Let's talk about your hardware program
Tell us about your device estate, deployment volumes, and current pain points. We'll come back with a clear picture of how a managed hardware lifecycle program would work for your environment.