Utilities &
Energy
OneSupport delivers outage management and customer care at scale, combining a unified CX platform with managed IT to keep utility customers informed and supported through routine service and grid-wide emergencies alike.
One Platform. Every Utility Touchpoint.
Built for utility and energy providers that need outage-ready, compliant, always-on customer care and IT operations at scale.
Modern Utility Customer Care, Delivered.
Storm-driven volume spikes, aging legacy systems, and strict grid security requirements make utility customer care more complex than ever. OneSupport unifies CX, cloud contact center, and managed IT into one operating model built for utilities, integrating with OMS, GIS, AMI, and legacy CIS/billing platforms.
Security & Compliance
NERC CIP
PCI DSS
Elastic staffing that scales instantly for storm and outage events
API-friendly architecture for legacy CIS/billing and modern OMS/GIS
Secure digital workflows aligned to NERC CIP and PCI DSS
Integration with outage maps, GIS, and metering platforms
Frees utility staff from day-to-day IT and service desk overhead
What utility leaders ask us.
Answers to the questions we hear most from electric, water, and gas utilities evaluating our platform.
How does OneSupport handle massive call volume spikes during storms and grid-wide outages?
Our cloud-native contact center scales elastically. We plan for seasonal storm patterns proactively with your operations team, and our managed staffing model lets you flex up in hours, not the weeks a traditional hiring cycle would take.
Can your platform integrate with our OMS, GIS, and metering systems?
Yes. Our API-friendly architecture connects with outage management systems, GIS, AMI/metering platforms, and legacy CIS/billing applications. Outage status and account history surface directly in the agent desktop.
How does OneSupport align with NERC CIP and grid security requirements?
Our operational practices are aligned with NERC CIP controls, including access logging, agent authentication, and scope-reduction architecture that limits exposure to critical infrastructure data across our systems.
Do you support billing and payment interactions under PCI DSS?
Yes. Payment handling and billing interactions run through PCI DSS-aligned workflows, including secure IVR payment capture and tokenized card data, keeping utility customer payments compliant end-to-end.
Ready to elevate your customer care?
Electric, water, and gas utilities rely on OneSupport for outage-ready, compliant, always-on customer engagement, backed by decades of CX and IT delivery experience.