Scalable. Compliant. 24/7.
Utilities & Energy
OneSupport delivers outage management and customer care at scale, combining a unified CX platform with managed IT to keep utility customers informed and supported through routine service and grid-wide emergencies alike.
Automated outage reporting, real-time restoration updates, and surge-ready staffing keep customers informed the moment the lights go out.
Storm-ReadyRoutes billing, service, and emergency contacts to the right queue instantly, keeping outage lines clear when every second matters.
Smart RoutingOperational frameworks aligned with NERC CIP, SOC 2, and PCI DSS, supporting secure customer care and billing without extra compliance burden.
NERC CIP AlignedUnified reporting gives operations leadership clear visibility into outage volume, restoration progress, and service performance.
Real-Time DataOne platform. Every utility touchpoint.
Built for utility and energy providers that need outage-ready, compliant, always-on customer care and IT operations at scale.
Consolidate voice and digital channels into a single CX platform with complete interaction history across every customer touchpoint.
OmnichannelScalable OneConnect CCaaS supporting omnichannel engagement, intelligent routing, and seamless CIS/OMS integration for utilities.
CCaaSAPI-friendly architecture integrates with OMS, GIS, AMI/metering platforms, and legacy CIS/billing systems.
API-FriendlyFully managed IT and service desk support keep field, dispatch, and back-office systems secure within NERC CIP frameworks.
NERC CIP ReadyReal-time dashboards give operations leadership unified reporting on outage trends, service performance, and call volume.
Real-TimeVirtual agents, IVR self-service, and automated outage triage resolve common requests fast while teams focus on complex cases.
Auto-TriageModern Utility Customer Care, Delivered.
Storm-driven volume spikes, aging legacy systems, and strict grid security requirements make utility customer care more complex than ever. OneSupport unifies CX, cloud contact center, and managed IT into one operating model built for utilities, integrating with OMS, GIS, AMI, and legacy CIS/billing platforms.
Learn More About OneConnectElastic staffing that scales instantly for storm and outage events
API-friendly architecture for legacy CIS/billing and modern OMS/GIS
Secure digital workflows aligned to NERC CIP and PCI DSS
Integration with outage maps, GIS, and metering platforms
Frees utility staff from day-to-day IT and service desk overhead
What utility leaders ask us
Answers to the questions we hear most from electric, water, and gas utilities evaluating our platform.
How does OneSupport handle massive call volume spikes during storms and grid-wide outages?
Our cloud-native contact center scales elastically. We plan for seasonal storm patterns proactively with your operations team, and our managed staffing model lets you flex up in hours, not the weeks a traditional hiring cycle would take.
Can your platform integrate with our OMS, GIS, and metering systems?
Yes. Our API-friendly architecture connects with outage management systems, GIS, AMI/metering platforms, and legacy CIS/billing applications. Outage status and account history surface directly in the agent desktop.
How does OneSupport align with NERC CIP and grid security requirements?
Our operational practices are aligned with NERC CIP controls, including access logging, agent authentication, and scope-reduction architecture that limits exposure to critical infrastructure data across our systems.
Do you support billing and payment interactions under PCI DSS?
Yes. Payment handling and billing interactions run through PCI DSS-aligned workflows, including secure IVR payment capture and tokenized card data, keeping utility customer payments compliant end-to-end.
Ready to elevate your customer care?
Electric, water, and gas utilities rely on OneSupport for outage-ready, compliant, always-on customer engagement, backed by decades of CX and IT delivery experience.
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