Everything you need,
in one place
Former and current OneSupport employees, this is home base. Tax forms, employment verification, health benefits, and direct HR support, handled with respect and precision.
UKG Self Service holds every pay record and tax form, available any time, no request needed.
benefits@onesupport.comPlanSource handles benefits, 1095-C, and HSA forms, with live phone support if you get stuck.
(866) 775-4161Need a letter for a lender or new employer? Submit a request and hear back in 3–5 business days.
Submit a request →Real people, real answers, Mon–Fri 8am–5pm CT. No phone tree, no runaround.
(800) 580-3355The single place for payroll, tax, and HR
The Workforce Support Hub is where current and former OneSupport employees go for payroll records, tax documents, health benefits, and HR support, on your schedule, without waiting on hold.
Most requests are self-service and available around the clock through UKG and PlanSource. For anything else, our HR team responds within a few business days, never with an automated runaround.
Five steps, and you're done
E-Consent is required the first time, complete it once and you're set for every year after. Every W-2 you've been issued while employed here stays on file in UKG, so pulling one from a previous tax year takes the same five steps as pulling the current one.
Tap the three-line icon, upper left of the UKG ESS portal.
Select My Info, then My Pay from the submenu.
View every tax year on file.
First time only, complete once.
Save your W-2 as a PDF.
Every form, clearly explained
Exactly what each one is, whether you need it to file, and where to find it.
Wage & Tax Statement
Your annual summary of wages and withholding. Required to file. Available by January 31st.
Employer Health Coverage
Documents that coverage was offered. Not required to file, keep for your records.
HSA Distributions
Reports HSA funds distributed this year. Required if you used HSA funds.
HSA Contributions
Reports total HSA contributions for the year. Used for your HSA deduction.
Access it yourself, on your schedule
Payroll, tax forms, health documents, and benefits, directly and securely, without submitting a request.
UKG Portal Login
Username is typically firstname.lastname, same as your Tracker ID. Check your hire email from noreply_ukg@onesupport.com to recover credentials.
Health Benefits & 1095-C
Your 1095-C is on PlanSource ESS. Not required to file taxes. For login issues, call (866) 775-4161, Mon–Fri 7am–10pm CST.
Health Savings Account
Manage your HSA through the PlanSource portal or mobile app. 1099-SA and 5498-SA download here too.
Employment Verification
Need proof of past employment for a loan, background check, or new employer? Submit the form below.
Paycheck Stubs
Pay stubs and historical records live in UKG Self Service under My Info → My Pay. Available 24/7.
Careers at OneSupport
Remote-first roles across CX, IT, and Cloud. See what's open and where you could go next.
Send us a message
The right team follows up within 3–5 business days. Review the sections above first, many questions resolve immediately.
We'll follow up within 3–5 business days.
Prefer to talk it through?
Call the HR direct line, Mon–Fri 8am–5pm CT. Real people, real answers.