Owner-first. Always connected. Built to scale.
Automotive
Modern automotive organizations are managing an entirely new layer of customer complexity: connected vehicles, digital retailing, EV transitions, and always-on owner expectations. OneSupport delivers unified CX and managed IT services purpose-built for the automotive lifecycle.
From purchase and onboarding through warranty, recalls, and trade-in, we handle every owner touchpoint with consistent, informed, branded experiences across channels.
Full LifecycleTelematics alerts, OTA update issues, in-app diagnostics, and connected service escalations handled by agents trained on your platform, not generalists figuring it out on the fly.
Telematics ReadyUnified routing and escalation paths across OEM and dealer networks, eliminating the handoff friction that frustrates owners and erodes brand trust at the point of service.
Unified RoutingCharging infrastructure questions, range anxiety calls, incentive program inquiries, and EV-specific onboarding handled by teams briefed on your product, not just generic EVs.
EV OnboardingOne Platform. Every Automotive
Customer Touchpoint.
Built for OEMs, dealer networks, and mobility platforms that need consistent, connected, always-on support across the full ownership journey.
A modern cloud contact center platform integrating with Salesforce, ServiceNow, and your DMS, giving automotive teams unified reporting, routing, and operational visibility in one place.
Omnichannel owner support across voice, chat, email, and in-app, designed to improve CSAT and loyalty across the purchase, ownership, and service lifecycle.
OTA update escalations, telematics alert resolution, in-vehicle feature questions, and connected service troubleshooting handled by agents who know your platform.
Endpoint management, DMS integrations, identity and access, and day-to-day IT operations for dealerships and OEM field teams, proactively managed so your teams stay focused.
Dealer and service advisor support, inventory and scheduling escalations, and OEM-to-dealer ticket routing managed through a single unified operating model.
Intelligent triage routes warranty calls, service scheduling, EV inquiries, and telematics escalations to the right team instantly, reducing handle time across every channel.
Automotive companies need a partner who understands the full ownership journey.
Disconnected support across owner experience, dealer operations, and connected vehicle services creates friction that damages loyalty and brand trust. OneSupport unifies CX, cloud contact center, and managed IT into one operating model built for the automotive lifecycle.
Learn More About OneConnectSupport owners across every channel, from purchase to trade-in
Route warranty, recall, and telematics escalations without delay
Align OEM and dealer networks on a single support operating model
Handle EV onboarding and charging infrastructure questions at scale
Free field and IT teams from day-to-day operational support overhead
Four Stages to Full-Lifecycle Support
From first assessment to multi-market scale, without adding operational complexity along the way.
We audit your current support touchpoints across OEM, dealer, and connected vehicle layers before touching production.
AssessAgents trained on your vehicles, programs, and escalation paths, live with intelligent routing from day one.
DeployAI triage, optimized knowledge bases, and smarter routing progressively reduce repeat contacts and handle time.
OptimizeNew launches, EV transitions, and global market expansion handled without adding operational complexity.
ScaleWhat automotive leaders ask us
Answers to the questions we hear most from OEMs, dealer networks, and mobility platforms evaluating our platform.
Our platform routes based on issue type and urgency, from standard warranty inquiries up to safety-related recalls and telematics outages that need immediate specialist attention and direct escalation to your engineering or field teams.
Yes. We integrate with dealer management systems, Salesforce and ServiceNow, and OEM warranty and telematics platforms, so account, vehicle, and service history show up directly in the agent desktop.
We operate a single routing and escalation model across both layers, so a dealer scheduling issue and an OEM warranty question follow consistent paths instead of getting stuck between disconnected systems.
Agents are briefed specifically on your EV lineup, charging network, and incentive programs, so charging troubleshooting and range questions get answered by people who know the product, not a generic EV script.
Build support that moves with your customers
See how a unified CX platform with AI-driven routing, connected vehicle expertise, and managed IT services delivers always-on, owner-first support across the full automotive lifecycle.
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