TECH SUPPORT SOLUTIONS FOR YOU, FOR YOUR BUSINESS, AND FOR YOUR CUSTOMERS.
FOR YOU
OneSupport has 25 years of experience shaping the knowledge and insight that we provide daily, 24/7/365. Our team is dedicated to providing the best possible experience for our customers. It’s our people that truly make OneSupport special. If you’re looking for a different approach to solving your technology challenges, OneSupport can help with over 1700+ remote support technicians ready to serve you
FOR YOUR BUSINESS
Businesses rely heavily on IT to survive and thrive, so business leaders need to listen to IT experts when developing their plans for growth and change. At OneSupport we will help you link your manpower and technological resources in order to help you get back to your core business elements – your customers.
FOR YOUR CUSTOMER
OneSupport is the company that clients count on to help address many of today’s most difficult IT challenges, providing quality services that far exceed their expectations. We provide a variety of enterprise business solutions and services, and pride ourselves for being a one-stop provider for all of your business technological solutions. Our top priority is to ensure that our clients receive the highest quality support and customer service at a fair price that does not burden their fiscal responsibility.
OneSupport is the leader in providing contact center and business process outsourcing services to companies who want to create a differentiated customer experience. We design and implement highly successful customer care strategies using a 100% U.S. based workforce for companies in many industries including telecommunications, mobility, cloud, electronic government, eCommerce, software, retail and video. Our team helps organizations identify gaps, streamline processes, develop training and deliver customer experience management solutions for a variety of stages in the customer lifecycle. Our partners have been recognized for the unique and innovative ways that they deliver service to their customers leading to a number of industry awards and consistent brand recognition. Learn more about our services.
A LITTLE INSIGHT INTO OUR HIRING PROCESS
OneSupport hires via our website only. We do not hire, interview, or collect any personal (financial or password) information via social media messenger or text message. While we do hold interviews via hangout or video conference, we’ll never ask you for your banking information during an interview.
WE DESIGN AND IMPLEMENT HIGHLY SUCCESSFULÂ CUSTOMER CARE AND OPERATIONS STRATEGIESÂ FOR FORTUNE 500 COMPANIES
“The customer service is outstanding. They’re very apologetic if there’s a problem. They do their best to take care of things. These guys have worked really hard at customer service and professionalism. If you can make the switch, I’d highly recommend it.”
LET US BE YOUR GUIDE IN PROVIDING
WORLD CLASS TECHNICAL SOLUTIONS
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UNIVERSAL AGENT SUPPORT
Ability to cross-train tenured agents to support multiple channels/services (care, billing, tech support on phone, chat, email or video) for the optimal customer experience - No transfers, no re-telling the same story over and over. Learn more →
CUSTOMER CARE
- Tier 1 and Tier 2
High Level Technical Support for Residential and Business - Pre-sales and Qualifying Customers (i.e new zip codes and locations)
- Ticket Entry and Updates
- Billing and Payments
- Add/Remove Products and Services
- Schedule Installations and Dates
- Customer Education and General Questions
- Learn more →
TECHNICAL SUPPORT
- Tier 1 and Tier 2 for Residential and Business
- General Ticket Entry
- Modem/Router/Hardware
- Wireless Personalization/Updates
- Anti-virus/Firewall
- Internet Setup (wired and wireless)
- Email/Web Portal
- Dispatch Appointments
- Dispatch Status Updates
- Customer Education (i.e Upsell PTS for all out of scope issues)
- Learn more →
MANAGED SERVICE OPERATIONS (MSO)
- Batch Monitoring
- Triggering Events for Alerts and Escalations
- Client Communication and Escalation
- Application Support - Navigation and Technical
- Hardware Troubleshooting and Escalation
- Learn more →
PREMIUM SERVICES SUPPORT
- Advanced support for issues beyond Tier 1 scope
- Upselling opportunities
- Support for IoT
- Laptops
- Desktops
- Tablets
- Mobile Devices
- Gaming consoles
- Virus & Malware Removal
- Learn more →
BUSINESS SERVICES AND SOLUTIONS
- Email Migration to O365
- Exchange, IMAP, POP, Gmail, Yahoo, etc.
- Enterprise Mobility Management (EMM)
Device , app, and content management- Threat monitoring and reporting
- Ability to automate compliance to maximize security
- Ability to quickly scale up/add devices
- Mobile Device Management (MDM)
- BYOD (Apple, Windows, and Android compatible)
- GPS Tracking
- Real-time device enrollment
- Wipe/Remove Devices
- Secure Mobile Mail
- Secure Mobile Browser
- Mobile App Security
- Learn more →
STRENGTHENING YOUR CUSTOMER EXPERIENCEÂ
AND CULTIVATING GROWTH FOR YOUR BUSINESS
Today’s customer has far greater expectations and needs than the customer of yesterday. Online communities, product reviews sites, and social media have amplified the importance of taking good care of your customers. Business leaders who invest time and resources into developing a comprehensive strategy have identified that an investment in building a positive customer experience creates loyal customer relationships that are ultimately more profitable.
HEADQUARTERS
350 Barnes Drive
Suite #109
San Marcos, TX 78666
