Automotive
Modern automotive organizations are managing an entirely new layer of customer complexity — connected vehicles, digital retailing, EV transitions, and always-on owner expectations. OneSupport delivers unified CX and managed IT services purpose-built for the automotive lifecycle.
Powered by OneConnect CCaaS, our teams handle everything from dealer support and service scheduling to warranty inquiries and connected vehicle issue resolution, at scale, without gaps.
Owner-First. Always Connected. Built to Scale.
From purchase and onboarding through warranty, recalls, and trade-in, we handle every owner touchpoint with consistent, informed, branded experiences across channels.
Telematics alerts, OTA update issues, in-app diagnostics, and connected service escalations handled by agents trained on your platform, not generalists figuring it out on the fly.
Unified routing and escalation paths across OEM and dealer networks, eliminating the handoff friction that frustrates owners and erodes brand trust at the point of service.
Charging infrastructure questions, range anxiety calls, incentive program inquiries, and EV-specific onboarding handled by teams briefed on your product, not just generic EVs.
One Platform.
Every Automotive Customer Touchpoint.
Built for OEMs, dealer networks, and mobility platforms that need consistent, connected, always-on support across the full ownership journey.
Omnichannel owner support across voice, chat, email, and in-app, designed to improve CSAT and loyalty across the purchase, ownership, and service lifecycle.
Dealer and service advisor support, inventory and scheduling escalations, and OEM-to-dealer ticket routing managed through a single unified operating model.
OTA update escalations, telematics alert resolution, in-vehicle feature questions, and connected service troubleshooting handled by agents who know your platform.
Endpoint management, DMS integrations, identity and access, and day-to-day IT operations for dealerships and OEM field teams, proactively managed so your teams stay focused.
Intelligent triage routes warranty calls, service scheduling, EV inquiries, and telematics escalations to the right team instantly, reducing handle time across every channel.
A modern CCaaS platform integrating with Salesforce, ServiceNow, and your DMS, giving automotive teams unified reporting, routing, and operational visibility in one place.
Automotive Complexity Demands a Unified Approach.
Disconnected support across owner experience, dealer operations, and connected vehicle services creates friction that damages loyalty and brand trust. OneSupport unifies CX, cloud contact center, and managed IT into one operating model built for the automotive lifecycle.
- Support owners across every channel, from purchase to trade-in
- Route warranty, recall, and telematics escalations without delay
- Align OEM and dealer networks on a single support operating model
- Handle EV onboarding and charging infrastructure questions at scale
- Free field and IT teams from day-to-day operational support overhead
Build Support That
Moves With Your Customers.
See how a unified CX platform with AI-driven routing, connected vehicle expertise, and managed IT services delivers always-on, owner-first support across the full automotive lifecycle.