The people behind the mission
OneSupport has been run out of San Marcos, Texas since 1993. Most of the people running it were in the building for the first shift, and they stayed. Thirty-plus years of the same hands on the same work is the most useful thing you can know about us.
San Marcos, Texas since 1993. Same town, same building, same phone number.
Privately held for thirty-plus years. Nobody here has ever had to answer to a buyer.
Seven of nine leaders have been here twenty years or longer. Four since the first decade.
Leadership sits in the same time zone as the floor, and most weeks on it.
Thirty-three years, one owner
The channels changed, the building did not. Here is the short version of how a single support contract in San Marcos became an outsourced customer experience operation, without a sale, a merger, or a move.
Anthony Herrera opens a technical support center in San Marcos, Texas on a single support contract. George Yang is there for the first year.
Jill Herrera takes over the finances in year two. The company has stayed privately held and independently run ever since.
Ray Perez joins and builds the first support platform under the floor, starting a rebuild cycle that has now run four times over.
Andrew McEwen and Ryan Lommel both join, one into operations and one into delivery, as the queues begin to carry more than phone calls.
Programs shift from phone-only technical support to full outsourced customer experience. Most contacts no longer involve a call.
A cloud stack that integrates with a client's own CRM, run by a leadership bench that mostly came up through the support floor.
Executive Team
There is no revolving door here. The founder still chairs the board, the CEO started on the original support floor, and most of the operations bench came up through it. When you escalate something, it reaches someone who has done the job.
Six services, one operation
Every leader on this page owns a piece of the list below. They are not separate business units with separate numbers; they are the same floor, the same platform, and the same escalation path.
End-to-end CX programs: agent training, daily queue management, and voice, chat, email, and social run as one team.
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Voice, chat, email, SMS, and social in one cloud platform that integrates with your existing CRM.
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Proactive monitoring, patching, and remote remediation, backed by a help desk that answers around the clock.
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Procurement, imaging, and shipping to remote and on-site staff, plus returns, repairs, and secure disposal.
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SOC 2, HIPAA, and PCI-aligned controls across our facilities, platform, and remote workforce.
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Self-service portal for current and former employees: pay stubs, W-2s, benefits, and employment verification.
ExploreWhat the tenure actually buys you
Most of the operations bench started on the phones here. The path from agent to supervisor to VP is one people have actually walked.
Leadership works out of the same San Marcos office as the floor, in the same time zone as the programs they are accountable for.
Nine people run this company. A hard problem reaches someone who can decide on it in one step, not four.
Same people, same phone number
Every name on this page is reachable. If you want to talk about a program, you will end up in a room with the person who owns whether it delivers or not.