OneSupport & Suez: Production Systems Monitoring at Scale
OneSupport provides Suez production systems monitoring and application support for a global water and waste management company with over 160,000 employees, designing and deploying intelligent water solutions built by utilities, for utilities.
Suez production systems monitoring is at the core of what OneSupport is contracted to do: monitor and execute batch jobs, troubleshoot process failures, and report and escalate issues to the appropriate internal teams. It's an operational, behind-the-scenes role: keeping the systems Suez's own teams depend on running cleanly, day to day.
OneSupport supports Suez employees at every level across North America, and has done so since 2017. Beyond end-user technical and application support, that scope includes VDI platform support, communicating with vendors across multiple channels, managing financial payment systems, and supporting, monitoring, and troubleshooting Suez's internal job scheduling program.
Batch & Job Monitoring
Execution monitoring, failure troubleshooting, and escalation for Suez's internal job scheduling program.
VDI Platform Support
Ongoing support for Suez's virtual desktop infrastructure, across all employee levels.
Vendor & Financial Systems
Coordinating vendor communication and managing Suez's financial payment systems.