LEADERSHIP
The People
Behind The
Mission.
Three decades of expertise across customer experience, cloud contact centers, and managed IT — delivered by a leadership team built for the long run.
Operational Excellence
We lead with a deep understanding of complex CX and IT environments, ensuring every engagement is designed for performance, scalability, and security.
Customer-Centric Thinking
Our leadership decisions are driven by how technology and people come together to improve customer and end-user experiences across every interaction.
Accountability at Scale
From SLAs to compliance frameworks, we hold ourselves accountable for measurable outcomes: real value, reliability, and results that clients can count on.
Long-Term Partnership
We build relationships focused on sustainable growth, continuous improvement, and shared success. Not transactional delivery or short-term outcomes.
THE TEAM
Our Leadership
Leadership at OneSupport directly influences how we hire, train, and support our teams. Our remote-first workforce model — pioneered in 1998 — reflects leadership values rooted in trust, accountability, flexibility, and performance.
Founder & Executive
Anthony Herrera
Chairman of the Board
Anthony founded OneSupport in 1993 as a Dell technical support center and has remained the driving force behind the company's strategy, culture, and long-term growth.
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Executive Leadership
George Yang
Chief Executive Officer
A OneSupport leader since 1993, George has shaped the company's strategic direction and driven sustained growth through disciplined operational and executive decision-making.
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Executive Leadership
Jill Herrera
Chief Financial Officer
CFO since 1994, Jill has guided OneSupport to sustained profitability through disciplined financial oversight, critical decision-making, and long-term fiscal stewardship.
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Technology
Ray Perez
Chief Technology Officer
With OneSupport since 1997, Ray leads the systems and infrastructure that power the organization's operations, enabling the scalability and reliability the business depends on.
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Sales & Service
Ryan Lommel
VP of Sales & Service Delivery
Ryan's expertise in process optimization drives sustainable support strategies that elevate client satisfaction and ensure consistent, high-quality service delivery across all accounts.
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Finance
Jessy Riley
Vice President of Finance
Since 2006, Jessy has led accounting operations focused on risk mitigation, financial accuracy, and compliance — ensuring fiscal integrity and operational excellence organization-wide.
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Operations
Andrew McEwen
VP of Operations
Since 2003, Andrew has driven operational excellence and scalable growth, leading front-line management teams and delivering consistent, high-quality service across strategic accounts.
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Operations
Nick Riley
VP of Operations
Since 2008, Nick has led training, talent development, and recruiting — doubling the workforce and significantly reducing turnover while scaling the organization for long-term growth.
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Operations
Stephen Henley
Assistant VP of Operations
Since 2012, Stephen has led support operations through major emergency responses and pandemic expansion, overseeing workforce optimization and enterprise performance at scale.
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Build a CX Program
That Performs
Discover how structured CX operations can improve customer satisfaction, efficiency, and service consistency.