Workforce Support Hub
Former and current OneSupport employees, everything you need in one place. Tax forms, employment verification, health benefits, and direct HR support, handled with respect and precision.
Overview
The Workforce Support Hub is the single place for current and former OneSupport employees to access payroll records, tax documents, health benefits, and HR support, on your schedule, without waiting on hold.
Most requests are self-service and available around the clock through UKG and PlanSource. For anything else, our HR team responds within a few business days, never with an automated runaround.
Fastest paths: W-2s and pay stubs live in UKG Self Service. Health coverage documents (1095-C) and HSA forms live in PlanSource. Everything else routes through the contact form in Section 06.
“Every person on our team keeps this company running, our HR team holds ourselves to the same standard of care for our own people that we ask everyone here to deliver for our clients.”
Self-Service Resources
Access payroll records, tax forms, health documents, and benefits directly and securely, without submitting a request.
W-2s & Tax Documents
Your W-2, 1099-SA, and 5498-SA are available via the UKG Employee Self Service Portal. Company short name: 6164294. W-2s are released by January 31st. E-Consent required on first download.
Go to UKG PortalUKG Portal Login
Your username is typically firstname.lastname, same as your Tracker ID. Check your hire email from noreply_ukg@onesupport.com to recover credentials.
Login troubleshootingHealth Benefits & 1095-C
Your 1095-C is on the PlanSource ESS portal. Note: it is not required to file taxes. For login issues, call PlanSource at (866) 775-4161, Mon–Fri 7am–10pm CST.
Health Savings Account
Manage your HSA through the PlanSource HSA portal or mobile app. IRS Forms 1099-SA and 5498-SA are available for download there as well.
Employment Verification
Need proof of past employment for a loan, background check, or new employer? Submit the form below and a representative will respond within 3–5 business days.
Submit a requestPaycheck Stubs
Pay stubs and historical records are in UKG Self Service under My Info → My Pay. Available 24/7, no request needed.
Open UKG portalAccessing Your W-2 in UKG
Follow these steps to download your W-2 from the UKG Employee Self Service portal. E-Consent is required the first time, complete it once and you’re set.
Open the Main Menu
Tap the three-line icon in the upper left of the UKG ESS portal to open the navigation menu.
Navigate to My Info
Select My Info, then My Pay from the submenu.
My Info → My PayOpen Forms → W2
Select Forms, then W2 to view all available tax years on file.
Forms → W2Complete E-Consent (first time only)
If prompted, complete E-Consent once before your W-2 becomes downloadable. Only needs to be done once.
Download Your W-2
Click the document icon with the magnifying glass to view and save your W-2 as a PDF to a secure location.
Tax Documents, Clearly Explained
Every form you may need, and exactly where to find it.
Your annual summary of wages paid and taxes withheld. Required to file your federal and state tax return. Available by January 31st in UKG ESS.
Documents that health coverage was offered to you. Not required to file taxes, keep for your records. Available through PlanSource ESS.
Reports HSA funds distributed during the tax year. Required if you used HSA funds. Available on the PlanSource HSA portal and mobile app.
Reports total HSA contributions for the year. Used when computing your HSA deduction. Found alongside 1099-SA in the PlanSource portal.
Quick Access
Jump straight to what you need.
Can’t Find What You Need?
Submit an inquiry and the right team will follow up within 3–5 business days. Review the self-service sections above first, many questions can be resolved immediately.
Prefer to talk it through?
Call the HR direct line at (800) 580-3355, Mon–Fri 8am–5pm CT. Real people, real answers.