Accessibility

Our Commitment

OneSupport, Inc. is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to our web properties, products, and services.

We believe that the internet should be available and accessible to all people — including those with visual, hearing, motor, or cognitive disabilities — and work actively to create digital experiences that meet or exceed established accessibility requirements.

Standards & Guidelines

Our digital properties aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities.

We also apply guidance from the following frameworks and legal standards where applicable:

Accessibility Features

The following accessibility measures are actively implemented across our web properties:

Structural & Semantic

• Semantic HTML5 landmarks and heading hierarchy for logical content structure
• ARIA roles, states, and properties where native HTML semantics are insufficient
• Descriptive alt text on all informative images; decorative images marked as presentational
• Skip navigation links to bypass repetitive content

Visual & Color

• Color contrast ratios meeting or exceeding WCAG 2.1 AA thresholds (4.5:1 for text)
• Information is never conveyed by color alone — iconography and labels are used alongside color cues
• Responsive layouts that reflow at up to 400% zoom without loss of content or functionality
• Focus indicators that are clearly visible and meet contrast requirements

Interactive & Motion

• All interactive elements operable via keyboard, with logical tab order
• No content flashes more than three times per second
• Animations respect the prefers-reduced-motion media query
• Timeouts and auto-updating content can be paused, stopped, or extended

Forms & Inputs

• All form inputs have programmatically associated labels
• Error messages are descriptive and suggest corrective action
• Required fields and formatting expectations are communicated before submission

Known Limitations

While we strive for full WCAG 2.1 AA conformance, some areas of our site may not yet fully meet these standards. We are actively working to address the following:

• Certain legacy third-party embedded widgets may not be fully keyboard accessible
• Some older video content may lack captions or audio descriptions; we are in the process of retroactively captioning this library
• PDF documents published prior to 2023 may not be fully tagged for assistive technologies

We are committed to resolving known issues on an ongoing basis. Our goal is to achieve and maintain full AA conformance across all primary content and functionality.

Feedback & Contact

We welcome your feedback on the accessibility of onesupport.com. If you experience any barriers or have suggestions for improvement, please let us know — your input directly informs our roadmap.

We aim to respond to accessibility feedback within 2 business days.

When reaching out, it helps to include: the URL of the affected page, a description of the barrier encountered, and your assistive technology or browser if known.

Third-Party Content

Our websites may link to or embed content from third-party providers (such as video platforms, scheduling tools, or chat integrations). While we select vendors with accessibility in mind and request conformance documentation, we cannot guarantee the accessibility of content or systems outside our direct control.

If you encounter an accessibility issue on a third-party component embedded in our site, please contact us and we will work with the vendor on your behalf or provide an accessible alternative.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you have the right to escalate your complaint to the relevant authority in your jurisdiction.

In the United States, complaints regarding web accessibility may be filed with:

• The U.S. Department of Justice — ADA National Network: adata.org
• The U.S. Access Board — for Section 508 concerns: access-board.gov

This statement was prepared on January 15, 2025 and is reviewed on an annual basis.