Resources

Workforce Support

If you are a current or former OneSupport employee, this page provides access to post-employment assistance, including help with employment records, W-2 forms, and verification requests. To begin, please review the sections below carefully and follow the outlined contact steps so your request can be routed correctly and resolved as quickly as possible.

Once submitted, inquiries sent through the contact form are directed to the appropriate department. As a result, most requests receive an email response within 3–5 business days.

Post Employment Assistance

W-2 Access Notice:

  • Before January 31, 2024: Please follow the instructions below to request your W-2.
  • After January 31, 2024: For faster assistance, please contact us directly:  benefits@www.onesupport.com
W2s & IRS Forms

If you are a current or former employee seeking paycheck stubs and/or tax documents, you can find these documents on the UKG Employee Self Service Portal.

  • The company short name is 6164294.
  • View the Payroll Portal Information Page for instructions and more info (@telenetwork.com account required to access linked page)
  • View and download your tax documents
  • Update your tax filing statusYour 1095-C can be found online the PlanSource ESS portal. 1095-Cs are not required to file your taxes. Should you need assistance with logging in or accessing your document, please contact PlanSource directly at: (866) 775-4161, Monday – Friday 7am – 10pm CST.
Accessing Your Form in UKG
  • From the main menu (3-line icon) in the upper left-hand corner of the screen, go to “My Info” (single person icon) > “My Pay” > “Forms” > “W2”
  • If you see “E-Consent” you may need to click that button and complete it before viewing a W2
  • If you have already completed E-Consent, click the image of the document with a magnifying glass to download your W2
Health Savings Account
  • IRS Forms 1099-SA and 5498-SA
  • PlanSource Health Savings Account Online
  • PlanSource HSA Mobile App
Trouble Logging-In?
  • Your UKG/Kronos account username is usually the same as your Tracker username (firstname.lastname)
  • Search your personal email used when originally hired for: “Subject: A New account has been created” from noreply_ukg@www.onesupport.com
  • Note that if you completed a name change (preferred or legal), your UKG username may have changed to your preferred first.last
  • Try using the “Forgot your password?” link once you have your username
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