One Time Charge Accounts -If we are unable to fix your problem we will approve a refund request if the request is within 48 hours of the service provided. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 48 hour period.
Subscriptions Accounts – If on the first issue contacted about we are unable to resolve your problem we will approve a refund if the request is within 48 hours of the services provided. If you pass 48 hours or have a different issue in the future we will evaluate any request for a refund.
If you are approved within 48 hours, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. If you are past 48 hours there initial charge will stand and you are free to cancel the monthly subscription plan.
Our mission is simple – create customer experiences that lead to better relationship. We believe that putting the customer first and always being accountable is how you gain trust and loyalty. No scripts, no robots, just answers from courteous and knowledgeable remote computer repair professionals.