MANAGED SERVICE OPERATIONS
OneSupport becomes your built-in IT resource allowing your company to flourish without breaking your budget. With managed services like active monitoring of systems and devices, to anti-virus protection and removal, and supporting your unique business environment from your printers, desktops, tablets, IoT devices and much more. OneSupport is your 24/7 proactive and reactive IT support team helping you sleep at night.
AROUND-THE-CLOCK MONITORING AND MAINTENANCE
With 24/7 monitoring and maintenance with event triggers, you can be notified of any hiccup in your infrastructure as soon as it happens, and we can remedy it immediately.
ROBUST SECURITY MAINTENANCE AND SOLUTIONS
Our Managed Services desk will help keep you, your workstations, your network, and your servers safeguarded from threats of all kinds.
HARDWARE & SOFTWARE SUPPORT AND TROUBLESHOOTING
Navigation and troubleshooting support for your hardware and software is available around the clock. Our Managed Services Agents are highly trained and knowledgeable so that they can support you and your team all day, every day.
CASE STUDY: Incubation & Development of New Product and Support
Recently, a Google business unit sought to design and implement a customer interaction that would deviate from the industry standard to be recognized as a superior experience. Described as a noteworthy and comprehensive customer support strategy specifically sculpted for their one-of-a-kind product and customer base. The philosophy was with a unique product that showed superior innovation would be strongest with the introduction to the market if the customer experience became a differentiator and spoke for itself.
This document specifically follows the birth and evolution of a successful incubation support model that took place over the course of 12+ months. We will look at the preparation, research, implementation, and afterthoughts during this critical time. See more →
CASE STUDY: Client Merger & Acquisition Growth Inititaves
Frontier Communications – one of the largest and most successful telecommunication service providers in the U.S. – has experienced tremendous growth over the last 10 years. Frontier provides a wide range of voice, data, and video services and products in smaller towns and rural areas. The company had grown through merger and acquisition and faced challenges scaling its internal support operations fast enough to meet the rising customer demand on its Internet help desk for its residential DSL and video subscriber base. The company knew it needed a partner to help support its growth.
According to Terry Rybold, Frontier’s Vendor Manager, the company was looking for two things in a partner: Accessibility and Adaptability. After an exhaustive vetting process, OneSupport (formerly teleNetwork) stood above all others. The company was headquartered in Central Texas and staffed agents across every U.S. time zone in 19 states, including many states in which Frontier offers service. This proximity to customers created a local presence which was part of Frontier’s core business strategy. See more →