Are you prepared for disaster? We have experience in providing emergency staff to keep the everyday operations of businesses running smoothly while recovering from both natural and artificial disasters, by providing emergency staffing, data and analytics, management and more.
Development and implementation of processes for server and network restoration, data backup and recovery, and systems provisioning services are available to assist in the rapid recovery of your business after disaster strikes.
With OneSupport’s proprietary tools and systems, and a remote workforce of over 1,000 agents, we are uniquely positioned to assist a company of any size in the event of a disaster.
Our ability to increase rapidly increase staffing to handle an influx of volume in the event of an emergency allows for continuity of daily business-critical operations.
On numerous occasions, OneSupport has assisted clients in failing over to our phone system and IVR when their own systems have encountered outages.
WHITE PAPER: Business Continuity & Disaster Recovery Scenarios
The ability to continue to serve and support your customers continuously and seamlessly, regardless of the circumstances, is one of the biggest differentiators in modern business. A robust plan for business continuity and disaster recovery is essential to maintaining this ability. Our clients have leveraged OneSupport in a multitude of ways to ensure business continuity and supplement their disaster recovery planning. Successful prior planning and best practices have helped our clients weather storms in both the digital and physical world. See more →
CASE STUDY: Client Merger & Acquisition Growth Initiatives
Frontier Communications – one of the largest and most successful telecommunication service providers in the U.S. – has experienced tremendous growth over the last 10 years. Frontier provides a wide range of voice, data, and video services and products in smaller towns and rural areas. The company had grown through merger and acquisition and faced challenges scaling its internal support operations fast enough to meet the rising customer demand on its Internet help desk for its residential DSL and video subscriber base. The company knew it needed a partner to help support its growth.
According to Terry Rybold, Frontier’s Vendor Manager, the company was looking for two things in a partner: Accessibility and Adaptability. After an exhaustive vetting process, OneSupport (formerly teleNetwork) stood above all others. The company was headquartered in Central Texas and staffed agents across every U.S. time zone in 19 states, including many states in which Frontier offers service. This proximity to customers created a local presence which was part of Frontier’s core business strategy. See more →