Resources

Security & Compliance

Security and compliance are built into OneConnect, OneSupport’s unified CX platform and cloud contact center. This resource hub shows how OneConnect’s compliance-ready architecture enables secure operations, regulatory alignment, and scalable growth—without slowing innovation. Explore how intelligent routing, automation, and real-time visibility help organizations operate with confidence.

Protect Your

Business Protocol

OneSupport delivers comprehensive, multi-layered security to safeguard your business from every angle. From advanced antivirus and web protection to device discovery, network monitoring, and backup and recovery—we’ve got your infrastructure covered.

Our solutions are designed to help you meet strict compliance requirements across a range of regulatory frameworks and industries. With a proven track record in data protection and client trust, OneSupport takes managed partnerships to the next level—ensuring your business and customer data stay secure, compliant, and resilient.

HIPAA COMPLIANT

OneSupport helps safeguard the privacy, security, and integrity of protected health information (PHI) with HIPAA-compliant solutions. From advanced security and detailed reporting to policy enforcement, we help you meet and maintain regulatory standards across your systems and workflows.

Our remote monitoring and management tools reduce IT costs, improve uptime, and keep your networks and devices secure, updated, and compliant—without disrupting daily operations.

SOC 2 COMPLIANT

OneSupport delivers SOC 2-compliant solutions to help your organization meet the highest standards in data security, availability, and privacy. Our expert advisors and advanced monitoring tools ensure your financial systems are continuously secured, controlled, and aligned with regulatory expectations.

SOC 2, developed by the AICPA, provides a framework for managing customer data based on trust principles including security, confidentiality, and processing integrity. With OneSupport, you gain a partner committed to maintaining compliance, reducing risk, and reinforcing trust with every transaction.

SSAE16 ACCREDITED

OneSupport delivers SSAE 16–accredited email security, archiving, and continuity solutions to keep your business protected and compliant. Our secure inbound and outbound filtering tools are designed to give you full control over your email environment—backed by intelligent protection, threat detection, and long-term archiving.

With 24/7 email continuity, advanced filtering technology, and real-time threat intelligence, OneSupport defends against evolving email-borne risks while maintaining accessibility and compliance at every level.

FIPS CRYPTOGRAPHIC STANDARDS

OneSupport delivers encryption that meets the rigorous requirements of FIPS 140-2, ensuring your sensitive data is protected with federally recognized cryptographic standards.

While not all encryption is created equal, our solutions utilize FIPS-compliant OpenSSL cryptographic modules to secure data in transit and safeguard session integrity.

By aligning with FIPS 140-2, OneSupport helps organizations meet government and industry security mandates—protecting communications from unauthorized access and ensuring compliance with trusted encryption practices.

ECDH KEY AGREEMENT

OneSupport leverages Elliptic Curve Diffie-Hellman (ECDH) key agreement protocols to enable secure, efficient, and scalable encryption.

By using ECDH, we ensure that session keys are securely exchanged—even over untrusted networks—providing forward secrecy and strong protection against interception. As part of our commitment to compliance and modern cryptographic standards, ECDH helps keep your data confidential, your systems secure, and your business audit-ready.

TWO-FACTOR AUTHENTICATION

At OneSupport, we implement multi-layered authentication—including role-based technician access controls and two-factor authentication (2FA)—to ensure only authorized users can access your systems and data.

Our 2FA solution uses secure username/password credentials combined with token-based TOTP (Time-Based One-Time Password) protocols to add an essential layer of defense. While logging in may take an extra moment, the long-term protection against unauthorized access, data breaches, and financial loss is well worth the effort.

OneSupport: Security Built for Modern CX and IT Environments

 

To support high-performing, compliant operations, organizations must align security across platforms, people, and processes. Key focus areas include:

 

  • Unified CX Platform Security
    A centralized unified CX platform reduces fragmentation, enforces consistent controls, and simplifies governance across channels and systems.
     
  • Cloud Contact Center Protection
    A secure cloud contact center safeguards customer interactions while enabling flexibility, scalability, and global reach.

     

  • Omnichannel Engagement Safeguards
    Protecting voice, chat, email, and digital channels ensures consistent security across every touchpoint.

  • Compliance-Ready Solutions
    Infrastructure and workflows designed to support audit readiness, regulatory requirements, and evolving compliance standards.

Intelligent Systems That Reduce Risk and Improve Performance

Modern CX environments demand intelligence, control, and consistency—not just speed. OneSupport delivers all three through a unified CX platform that improves performance and compliance.

With AI-powered automation and intelligent customer routing embedded into daily workflows, OneSupport reduces manual effort and ensures every interaction reaches the right resource quickly and securely.

OneSupport helps organizations:

    • Automate repetitive tasks and reduce human error

    • Route customers intelligently across channels

    • Streamline CX and IT workflows at scale