Make An Impact
Your Journey in Tech Starts Here.
At OneSupport, every role is a stepping stone to something bigger. Whether you’re starting in customer experience or tech support, we offer full training, real career paths, and opportunities to advance into leadership, training, or specialized tech roles. Build valuable skills, work from home, and grow your career in a company that invests in your future — starting day one.
Roles & Opportunities
Careers at OneSupport focus on helping customers through technology and support. Our teams work across voice and digital channels, cloud contact centers, and IT service environments—solving real problems every day.
Roles & Opportunities
- Customer Experience & Contact Center Support
- Cloud Contact Center Operations (OneConnect)
- IT Service Desk & Managed IT
- QA, Training, and Workforce Optimization
- Analytics, Automation, and Platform Support
- Leadership, Operations, and Client Success
No matter the role, every position plays a part in delivering secure, scalable, and reliable customer experiences.
Join The Team
Build Your Career
With both work-at-home and in-house positions available, OneSupport offers unique opportunities across customer service and technical support roles. In addition, employees enjoy competitive wages, paid time off, and clear paths for upward mobility. At the same time, our selective benefits are designed to give you flexibility—allowing you to choose options that best meet your individual needs. As a result, we offer both full-time and part-time positions, with our in-office program based in San Marcos, TX.
Our Work-at-Home program is available for qualified residents of:
Alabama, Arkansas, Florida, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin
Skill Requirements
-
Strong verbal and written communication skills
-
Customer-first mindset with a calm, professional demeanor
-
Ability to troubleshoot issues and think critically in real time
-
Comfort working across multiple applications and systems
-
Attention to detail and accuracy in documentation
-
Time management skills and the ability to stay focused in a remote environment
-
Sitting or standing at your work station for the duration of your shift minus any breaks
- Typing speed of 40 WPM with at least 80% accuracy
Computer Requirements
- Desktop or laptop computer (Windows or macOS) capable of running modern web-based applications
- Minimum of 8GB RAM recommended for optimal performance
- Updated operating system with current security patches
- Dual monitors preferred for many CX, IT, and support roles
- USB headset with noise-canceling microphone (wired recommended)
- Webcam required for training, coaching, and team meetings
- Ability to install required software and security tools
Internet Requirements
- High-speed, reliable internet connection (wired connection strongly preferred – DSL, Cable, or Fiber)
- Minimum recommended speeds – Download: 2 Mbps or higher // Upload: 1 Mbps or higher
- Stable connection with low latency and minimal packet loss
- Ability to connect directly to modem/router (no public or shared Wi-Fi)
- Secure home network environment that meets company security standards
- We are unable to accept fixed wireless, hotspot, or satellite internet
IMPORTANT NOTE: We do not hire, interview, or collect any personal (financial or password) information via social media messenger or text message. While we do hold interviews via hangout or video conference, we’ll never ask you for your banking information during an interview.
Opportunities
Work That Makes a Difference
At OneSupport, careers are built around supporting customers through technology while growing your skills along the way. Our teams work across voice and digital channels, cloud contact center platforms, and managed IT environments—helping customers resolve issues, navigate systems, and stay productive.
Whether you’re starting out in customer support or bringing experience to a more advanced technical or CX role, you’ll find hands-on work, structured training, and clear opportunities to grow while making a real impact every day.
Real Problem-Solving
What Makes OneSupport Different
Careers at OneSupport are built on trust, purpose, and real opportunity. We’ve created an environment where flexibility is intentional, technology solves real problems, growth is earned through performance and learning, and people genuinely support one another. Together, these values shape how we work—and why our teams thrive.
Remote-First, Done Right
We’ve been remote-first since 1998—long before it was common. Our model is built for connection, accountability, and performance, not isolation.
Technology with Purpose
From unified CX platforms and cloud contact centers to AI-powered automation and managed IT services, you’ll work with technology that solves real problems at scale.
Growth That's Earned
We invest in training, certifications, and coaching—creating clear paths for advancement based on performance, curiosity, and initiative.
People Who Care
You’ll work alongside teammates who take pride in their work, support one another, and understand that empathy and expertise go hand in hand.